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Refund Policy

Effective Date: January 1, 2026

Applies to: BotBee SaaS Services, Automation Tools, WhatsApp API, RCS Messaging, IVR, AI Voice Agents, Virtual Numbers, Webchat, and Communication Platforms (Instagram, Facebook, Telegram).

1. General Refund Principles

  • BotBee strives to provide reliable and well-documented communication automation services. Refunds are granted only when the purchased service is proven to be defective, materially different from its description, or contains non-repairable issues that affect normal usage.
  • Refunds are not applicable where the service is functioning as described, or where issues are due to third-party platform limitations, external API restrictions, or user-side configuration errors.

2. Eligible Refund Conditions

A refund may be issued under the following circumstances:

  • 2.1 Application Not as Described
  • If the application or service is materially different from what is advertised, demonstrated, or documented in the official product description, BotBee will initiate a refund.
  • 2.2 Application Does Not Function as Intended
  • If the product contains a non-repairable defect or critical malfunction that prevents normal use and cannot be fixed within a reasonable time, the buyer may be eligible for a refund.
  • If the issue can be resolved through updates, configuration assistance, or customer support, BotBee will provide a fix rather than a refund.
  • 2.3 Security Vulnerability
  • If a serious security vulnerability is identified and cannot be fixed within a reasonable timeframe, buyers are entitled to a refund. If the issue is fixable, BotBee will patch the issue and no refund will be issued.
  • 2.4 Support Promised but Not Delivered
  • If support was explicitly included in the purchase (as per plan or agreement) and is not provided in accordance with the defined support terms, a refund may be considered.

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

  • The service is functioning as described.
  • Buyer no longer wants or needs the product after purchase.
  • Change of mind, accidental purchase, or purchased by mistake.
  • You will not use automated scripts, bots, or tools without permission.
  • Buyer expected features that were not included in the product description.
  • Buyer lacks the required technical knowledge or skills to use the product.
  • Incompatibility due to user-side software, hosting, device, or API restrictions.
  • Issues caused by third-party API providers (WhatsApp, Meta, Google, Telecom operators).
  • Delayed access due to onboarding, KYC, or verification requirements.
  • Refund requests made after 30 days of service purchase or renewal.
  • Buyer used or consumed subscription services, credits, or messaging volumes.
  • Refund requested for partially used subscription periods.
  • Refunds will not be provided if a user migrates their BotBee account to another provider, reseller platform, partner portal, or white-label environment while an active subscription is still valid.
  • In such cases, the subscription will be considered terminated, and no refunds, credits, or transfers will be issued.
  • If the user later returns to BotBee, previously active subscriptions cannot be restored or reactivated.

4. Force Refund Policy

BotBee reserves the right to issue a refund without user request if:

  • The purchase is flagged as unauthorized or fraudulent.
  • The service cannot legally be provided due to regulatory or compliance restrictions.
  • Required credentials or approval (WhatsApp Business API, Google Workspace OAuth, Meta verification) cannot be obtained due to buyer-side limitations.

In such cases, BotBee may immediately suspend access, revoke activation keys, disable API usage, and remove support access.

5. Subscription Cancellation and Renewal Policy

  • Cancelled subscriptions remain active until the end of the billing period.
  • Cancellation does not trigger an automatic refund unless explicitly eligible.
  • No partial refunds for unused days, message credits, or platform usage.
  • Renewal charges are non-refundable once processed.
  • Subscription cancellation must be submitted before the next billing cycle to avoid renewal charges.

6. Refund Request Process

To request a refund, the user must submit a written request to [support@botbee.io](mailto:support@botbee.io) containing:

  • Full name, email, and account details
  • Order or invoice number
  • Description of the issue, including screenshots or logs
  • Reason for refund request, based on eligible conditions

BotBee may request additional information to evaluate eligibility.

Refunds, if approved, will be processed within 7–10 business days via the original payment method.

7. Chargeback and Dispute Policy

Filing a chargeback without first contacting BotBee to resolve the issue may result in:

  • Immediate account suspension
  • Termination of existing services and subscriptions
  • Permanent blocking of future purchases

Users are encouraged to contact support before initiating any dispute with banks or payment gateways.

8. Final Disclaimer

  • By purchasing any BotBee product, service, subscription plan, messaging credits, or automation platform access, you agree to this Refund Policy, the Terms of Service, and the Privacy Policy.
  • BotBee reserves the right to update this policy without prior notice. The most current version will always be available on our website.

9.Policy Updates and Acceptance

  • We may update, modify, or revise this policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make changes, we will update the “Effective Date” at the top of this document.
  • Your continued access or use of our website or services after the Effective Date of the revised policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you must discontinue using our services.

16. Contact Information

For refund-related queries, contact us at:

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Call Sales / Support

+918069645300

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© Copyright | All Rights Reserved | Powered by BotBee AI Labs

Folow us
Facebook-f Instagram X-twitter Linkedin Youtube
Get In Touch

Call Sales / Support

+918069645300

WhatsApp Sales / Support

+916383159713

Email

info@botbee.io

Channel
Products
Resources
Company
meta-logo
gdpr-logo
cloudflare

© Copyright | All Rights Reserved | Powered by BotBee AI Labs