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Privacy Policy

Effective Date: January 1, 2026  

Website: https://botbee.io

1. Introduction

  • Welcome to BotBee. We understand that privacy online is important for users, especially when conducting business. This Privacy Policy governs our policies regarding the collection, use, storage, sharing, and protection of personal information of those who visit our website (“Visitors”) without transacting business and those who register to use our services (“Authorized Customers”).
  • BotBee provides AI-powered communication and automation solutions via platforms including WhatsApp API, Facebook Messenger, Instagram Direct, Telegram, Webchat, Virtual Numbers, IVR (Interactive Voice Response), AI Voice Agents, and RCS Messaging. All these services are collectively referred to as the “Services.”

2. Personally Identifiable Information (PII)

  • Personally Identifiable Information refers to information that identifies or can be used to identify, contact, or locate an individual. This includes name, address, phone number, email, business name, IP address, device data, location, communication logs, browser type, and any data tied to an identifiable user. This does not include anonymized or aggregated data.

3. What Information We Collect

We may collect the following types of information depending on how you use our platform:

  • a) Personal and Business Information
  • Name, email, phone number, company name, address, account registration data
  • b) Communication Data
  • Chat messages, call logs, voice interactions, IVR selection data, RCS messages, multimedia shared via communication channels, timestamps, message metadata, campaign analytics, and engagement details
  • c) Technical Information
  • IP address, device details, operating system, browser type, login history, access logs, and analytic session data
  • d) Integration Data (WhatsApp, Meta, Google, Email, Telephony APIs)
  • Data accessed from connected third-party services (WhatsApp Business, Facebook, Instagram, Google Workspace, SMS/RCS providers, telecom operators) strictly used to enable visible features such as syncing messages, automating responses, and managing communications.
  • This data is not used to develop or train AI/ML models.

4. Google Workspace APIs Data Usage

At BotBee, we value and prioritize the privacy and security of our users’ data. As part of our commitment to transparency and compliance with data protection regulations, we clarify:

  • No Data Retention for AI/ML Training
  • We do not use any user data obtained through Google Workspace APIs to develop, improve, or train generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
  • Purpose of Data Collection
  • Any data accessed via Google Workspace APIs is solely used to provide or enhance user-facing features such as syncing and managing communications, workspace content, and automations — only within the user’s account environment.
  • Data Security and Confidentiality
  • All user data obtained through Google Workspace APIs is securely processed, stored, and protected. We do not share, sell, or misuse this data.
  • Compliance
  • Our application integrates with Google Workspace APIs to enhance user functionality. We confirm:
  • Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
  • We also comply with:
  • Limited Use of User Data Requirement (Workspace APIs)
  • Workspace API User Data and Developer Policy
  • Limited Use Policy for Photos API

5. How We Use Information

We use collected information to:

  • Enable communication features such as chatbot automation, IVR voice routing, call management, and message-based workflows across supported platforms
  • Personalize user dashboards and automate multi-channel engagement campaigns
  • Manage accounts, user authentication, and service configurations
  • Provide customer support, analytics, reporting, and performance optimization
  • Detect fraud, prevent abuse, and enhance platform security
  • Comply with legal and regulatory requirements

We do not sell or commercially exploit user data.

6. Legal Basis for Processing

We process data based on any of the following legal grounds:

  • User consent
  • Contractual necessity (to deliver requested services)
  • Legitimate business interest
  • Legal compliance

7. Information Sharing and Disclosure

We do not sell, trade, or rent personal data. Information may be shared only under the following conditions:

  • With trusted service providers under confidentiality agreements (cloud hosting, communication platforms, analytics, security, and telecom operators)
  • When legally required to respond to court orders, subpoenas, or regulatory authorities
  • To protect BotBee, users, or the public from fraud or misuse

8. Data Security

We implement robust security measures including:

  • Data encryption at rest and during transmission (TLS/SSL)
  • Restricted access via authentication and role-based permissions
  • Secure server infrastructure and API protection
  • Regular audits, penetration testing, and monitoring

While we exercise commercial best practices, no system is completely immune to risks.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Personalize the user experience
  • Analyze usage behaviors and improve platform performance

Users may manage or disable cookies using browser settings.

10. Your Data Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Request transfer of your data (portability)
  • Withdraw consent for non-essential processing
  • Object to automated profiling

To exercise your rights, please contact us using the details below.

11. Data Retention

  • We retain personal data only as long as necessary for service delivery, legal compliance, or contractual obligations.
  • Upon request or account termination, personal data will be securely deleted or anonymized unless legally required to retain it.

12. International Data Transfers

  • Where necessary, data may be processed in countries outside your location. All transfers are conducted under approved legal safeguards like Standard Contractual Clauses (SCCs), GDPR compliance, or equivalent frameworks.

13. Children’s Privacy

  • Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If discovered, such information will be removed promptly.

14. Policy Updates and Acceptance

  • We may update, modify, or revise this policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make changes, we will update the “Effective Date” at the top of this document.
  • Your continued access or use of our website or services after the Effective Date of the revised policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you must discontinue using our services.

15. Contact Information

For privacy-related inquiries, requests, or concerns, please contact us at:

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Get In Touch

Call Sales / Support

+918069645300

WhatsApp Sales / Support

+916383159713

Email

info@botbee.io

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Products
Resources
Company
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© Copyright | All Rights Reserved | Powered by BotBee AI Labs

Folow us
Facebook-f Instagram X-twitter Linkedin Youtube
Get In Touch

Call Sales / Support

+918069645300

WhatsApp Sales / Support

+916383159713

Email

info@botbee.io

Channel
Products
Resources
Company
meta-logo
gdpr-logo
cloudflare

© Copyright | All Rights Reserved | Powered by BotBee AI Labs